At Spencers Solicitors, we are fearlessly committed to our clients and ensuring that their best interests are central to everything we do.
To maintain this focus, we request client feedback at the conclusion of every case we handle. By sharing the responses we receive, you'll find out why clients choose Spencers Solicitors to deal with their legal issues.
You can also read our client testimonials and find out what past clients have to say about our unique service.
We're here to serve you and we're flexible in how we can do that. We offer national coverage and have offices in the north and south of England. We'll visit you at home or in hospital if that's appropriate. We can work with you by telephone and we take calls from clients outside normal office hours. If it suits you better, we can use mobile phones and e-mail and even send you text messages if that's the best way to get quick updates to you.
It's probably the most important thing we do. From your very first contact with us you'll find that we have the time to listen. We don't work from robotic call centre scripts, we listen to what you have to say and we respond to what you're telling us.
We'll make your life a little easier by communicating with all the other people involved in your claim on your behalf.
There are many ways to fund your claim and we can discuss the options to help you find the solution that suits you best. If you can make a claim, don't worry about how you fund it, we'll help you sort that out, identify the options available to you and advise on your choices.
You'll have a dedicated personal injury lawyer who will work on your claim. You'll get to know them very well and they'll get to know you well too.
Our relationship with you is a partnership, with shared goals and ambitions. When we talk about client-centred, that's what we mean, our thoughts, approach and efforts are centred on you.
At Spencers Solicitors we pride ourselves on being dedicated to our clients and genuinely listening to what they have to say about us.
"Really good customer care service, down to earth, friendly & helpful. I would recommend to others. They put my father at ease & they kept everything simple. As a family we would deffinately use them again."
Mr Preston - Alfreton
"The service that I received was exceptionally good. The financial outcome was far beyond my expectation and I would have no hesitation in recommending this company. I would certainly use Spencers again."
Mrs Bull - Derby
Over 91% of clients rate our Professionalism as 'Good' or better
Over 93% of clients find our Communication 'Good' or better
Over 87% of clients would class our Speed of Resolution as 'Good' or better